4.1. PAYMENT FOR GOODS AND DELIVERY
4.1.1. Payment for Goods and delivery services to the Service Provider is made using various methods specified in the “Payment” section on maketto.jp. Depending on the selected payment method, an acquiring fee may apply, which is either included in the exchange rate or charged in accordance with the terms of the selected payment method.
4.1.2. Upon the Client’s request, unused funds may be refunded. Refund rules are specified in the “Withdrawal of funds” section. Funds are refunded minus the acquiring fee, if such was applicable for the selected payment method. Refund is made in the payment currency unless otherwise agreed with the Service Provider. Funds are refunded exclusively to the same payment instrument (bank card or wallet) from which the payment was made. Refund to third parties or to details not matching the payer is not performed.
4.1.3. The Service Provider does not provide money transfer services, is not a bank or payment organization. Funds received by the Service Provider from the Client constitute payment for Services and/or a deposit (advance) for purchasing Goods by the Service Provider in its own name on behalf of and at the expense of the Client, as well as for payment of related expenses.
4.1.4. The Service Provider may, at its discretion, make payments for goods, carrier services, warehouse and other related expenses to third parties in its own name if such payments are necessary to perform this Agreement. Such actions do not constitute money transfer services and do not create obligations of the Service Provider to make transfers on behalf of the Client.

4.2. PURCHASE OF GOODS IN ONLINE STORES
4.2.1. When placing a purchase order in the Maketto service, the Client must provide all information necessary for the Service Provider to make the purchase. When specifying sizes (for clothing, footwear, etc.), color, models, modifications, variants and other characteristics of the Goods, the Client must provide the most accurate information for execution of the order by the Service Provider. Otherwise, the Service Provider is not liable for non-conformity of the purchased Goods. After the Client places a purchase order, the Service Provider confirms the current cost of the goods, delivery cost and other expenses and issues an invoice to the Client indicating the agency commission. The invoice is issued in Japanese yen.
4.2.2. Descriptions of Goods displayed on maketto.jp are generated using automatic translation and may contain inaccuracies. To clarify information, each Goods page contains a link to the original source — the Seller’s (store/auction) page. Information on the Seller’s original website has priority over the automatic translation and is final when executing the order.
4.2.3. To purchase Goods in online stores, the Client must deposit the required amount to the Service Provider’s account. If the Client’s funds are insufficient, purchase of the Goods will not be possible.
4.2.4. If the actual price of the Goods differs from the price stated in the invoice, the Service Provider informs the Client at the first opportunity for confirmation or cancellation of the order. If no additional confirmation is received from the Client, the order is deemed cancelled.
4.2.5. If the Seller informs the Service Provider that the Goods or part of the ordered Goods are out of stock, the Service Provider informs the Client at the first opportunity for confirmation or cancellation of the order. If no additional confirmation is received from the Client, the order is deemed cancelled.
4.2.6. If the ordered Goods are completely unavailable at the Seller’s warehouse, the Service Provider cancels the Client’s order and notifies the Client by sending an electronic message to the address specified during the Client’s registration on maketto.jp.
4.2.7. Purchase of a fully paid order is carried out within two business days. Delays may occur due to reasons beyond the Service Provider’s control (orders requiring seller confirmation before payment, correspondence with the seller or service, orders requiring cash payment or payment by invoice), as well as in case of a sharp increase in the number of orders, during national holidays and sales periods. The Service Provider is not liable for possible losses caused by delays or inability to purchase goods due to reasons beyond the Service Provider’s control, restrictions imposed by payment systems, marketplaces or banks.
4.2.8. The Service Provider does not guarantee successful purchase of the Goods, even with full payment, if the Seller refused the sale, the Goods are out of stock, or purchase/delivery conditions have changed. In this case, the Service Provider refunds the Client’s funds in accordance with clause 4.1.2 of this Agreement, to the extent actually unused or refunded by the Seller to the Service Provider.
4.2.9. By placing an order, the Client confirms that they accept the costs of paying for the order, delivery of the Goods from the Seller to the Service Provider’s warehouse, sales tax (if charged by the Seller), packaging of the Goods, and delivery of the Goods from the Service Provider’s warehouse to the address specified by the Client.

4.3. PARTICIPATION IN YAHOO JAPAN AND OTHER AUCTIONS
4.3.1. To place orders for purchasing Goods on Yahoo Japan, the Service Provider provides the Client with an automatic purchase service using maketto.jp, but does not guarantee purchase of the Goods.
4.3.2. In addition to the automatic bidding system at auctions, the Client may instruct a Service Provider’s manager (hereinafter — “Client Manager”) to place a bid. In this case, the Client sends a request indicating the desired maximum bid amount, and the Client Manager places the bid manually on Yahoo Japan or another resource. The Service Provider places such bid in its own name and at the expense of the Client. All rules provided by this section, including terms of payment, refusal to purchase, liability and refunds, apply in full to bids placed manually through the Client Manager.
4.3.3. To purchase goods on Yahoo Japan, the Client must deposit sufficient funds to the Service Provider’s account in advance. If the Client’s funds are insufficient, purchase of the Goods will not be possible.
4.3.4. Purchase on Yahoo Japan is possible only from sellers with a rating of 4 or higher.
4.3.5. Before placing an order using the automatic purchase service, the Client must review the description of the Goods. By placing the order, the Client confirms that they fully accept the characteristics of the Goods and the terms of purchase. In case of any misunderstanding of the description, the Client must, in advance and before placing the order, request additional information from the Service Provider. The description is generated using automatic translation in accordance with clause 4.2.2 of this Agreement.
4.3.6. By placing an order for automatic purchase, the Client fully accepts the characteristics of the Goods and the terms of purchase and delivery from the Seller to the Service Provider’s warehouse. Incorrect or incomplete understanding of the description cannot be grounds for cancellation of the order.
4.3.7. When purchasing Goods, the Client confirms that they accept the costs of paying for the Goods, delivery from the Seller to the Service Provider’s warehouse, sales tax (if charged by the Seller), packaging of the Goods, and delivery from the Service Provider’s warehouse to the address specified by the Client.
4.3.8. If the Seller does not ship the paid Goods, the Service Provider takes all necessary actions to refund the paid funds, but does not guarantee the refund and, in this case, does not compensate the Client’s losses.

4.4. ACCEPTANCE FOR STORAGE, WAREHOUSE HANDLING
4.4.1. The Service Provider undertakes to accept at its warehouse the Goods delivered from the Seller for the Client. The free storage period for the Client’s Goods purchased with the Service Provider is 60 calendar days. Storage beyond the free period is charged. The start of the free storage period is the date the Goods actually arrive at the Service Provider’s warehouse. If the Goods are not claimed by the Client within 120 days from the date of arrival at the warehouse, the Service Provider has the right to dispose of the Goods. The cost of the Goods and the Service Provider’s remuneration for disposed Goods are not refunded. If disposal requires additional expenses (including for bulky/heavy goods), such expenses are paid by the Client and may be withheld (deducted) by the Service Provider from the Client’s Balance based on actual costs. The Service Provider notifies the Client of the need to dispose of the Goods or extend storage at least 7 days prior to disposal. Notice is deemed properly sent when sent to the e-mail specified in the personal account, and/or via the Client’s personal account, and/or via the messenger used for communication with the Client. The risk of non-receipt due to incorrect contact details is borne by the Client. The cost of paid storage is published in the “Storage of goods and parcels” section on maketto.jp. The Service Provider may withhold the Client’s outstanding debt for storage and other rendered services from the Client’s Balance.
4.4.2. The free storage period for packed parcels intended for shipment to the Client is 60 calendar days. Storage beyond this period is charged. The cost is published in the “Storage of goods and parcels” section on maketto.jp.
4.4.3. The Service Provider undertakes to pack the Goods received at the warehouse in accordance with the standards of the selected delivery method. If the Client’s parcel cannot be shipped by the delivery method selected by the Client due to weight or dimensions, the Service Provider has the right to change the delivery method automatically without agreement with the Client.
4.4.4. The possibility of performing other works with the Goods or parcel not listed in the “Services” section is considered individually upon the Client’s request. If additional packaging or other materials are used, their cost is paid separately.
4.4.5. The Service Provider may carry out visual inspection, opening of incoming shipments and checking the contents of Goods arriving at the warehouse in order to comply with Japanese law, export control rules, carrier requirements and payment partners’ requirements. If prohibited or restricted goods are identified, the Service Provider may refuse further handling and shipment of such goods and dispose of them in accordance with clause 3.3 of this Agreement, at the Client’s expense.

4.5. DELIVERY OF GOODS
4.5.1. Delivery of Goods to Clients is carried out using methods and tariffs available to the Service Provider and specified in the relevant sections of maketto.jp.
4.5.2. Delivery is paid separately from payment for the Goods. Delivery cost is indicated after the parcel is packed and weighed at the Service Provider’s warehouse. If the Client’s funds are insufficient, shipment is suspended until delivery is paid.
4.5.3. After packaging according to the Client’s instructions, the Service Provider does not replace Goods in the packed parcel, does not change the recipient specified by the Client, and does not perform other changes or manipulations with the Goods.
4.5.4. Services are deemed fully rendered by the Service Provider from the moment the Client’s Goods are handed over to a postal service, courier service, transport company (carrier) or other organization ensuring delivery chosen by the Client, for delivery to the Client’s address.

4.6. RETURN OF GOODS TO SELLERS
4.6.1. The Service Provider does not provide any warranties for the Goods and does not return Goods to Sellers. Return is possible only in case of an obvious mismatch of the Goods with the characteristics and condition stated by the Seller. The Service Provider is not liable for the Seller’s refusal to accept a return.
4.6.2. In case of mismatch with the Seller’s stated characteristics/condition, return is possible only while the Goods are at the Service Provider’s warehouse, prior to packaging for shipment to the Client.
4.6.3. Claims regarding characteristics, condition, completeness may be submitted to the Service Provider within 2 days after the Goods arrive at the Service Provider’s warehouse.
4.6.4. If the Seller sells the Goods marked as “non-working”, “junk”, “no returns”, the Service Provider cannot return such Goods even if the condition does not match the stated one.
4.6.5. The Service Provider decides on the possibility of return solely guided by the Seller’s decision.
4.6.6. In case of return to the Seller, refund to the Client is made after the Seller actually refunds funds to the Service Provider.

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