Shipping from Japan worldwide

The total has four parts: the item price in the Japanese shop, domestic delivery from the seller to our warehouse, our commission, and the international leg. You see the first three before you pay; the fourth is counted once the parcel is packed and weighed.

The commission is 10% of the item price, minimum 1,000 yen. It covers the whole job: buying from the seller, receiving and checking the parcel, photographing it, dealing with the shop if something is wrong, packing and shipping. There are no separate fees per action.

Why shipping cannot be quoted upfront: it depends on the weight and dimensions of the packed parcel, and those are known only at the warehouse. Sellers do not always state the weight, packaging adds its own, and consolidating orders changes both. The calculator above answers a different question — what it would cost if the parcel came out this heavy.

Which methods you get depends on the country, the weight and what is inside: liquids, aerosols and battery-powered electronics cannot travel by every route. The calculator only shows methods your parcel can actually use.

Customs limits depend on your country: the duty-free threshold, the rate above it and the paperwork all differ. The recipient pays the duty.

If an order clearly exceeds your country's limit, we say so in advance and suggest splitting it into two shipments — usually cheaper than paying the duty.

There is also Japanese export control. Japan restricts the export of certain goods to certain countries, and that has nothing to do with price: such an item simply will not be released on the Japanese side. The lists change, so we check questionable items before buying, not after.

We open the seller's packaging at the warehouse and photograph the contents before shipping. If the seller sent the wrong thing or a faulty one, we deal with them — in Japanese — and arrange a return or a replacement.

If the parcel is damaged in transit, write to us straight away and attach photos of the packaging and the contents. Carriers review claims with photos and almost never without them. Insurance is based on the declared value and is arranged at shipping.

Returning something because it does not fit is harder: Japanese shops rarely accept such returns, and from auctions and second-hand platforms there are none at all — those sales are final. So sizes and condition are better checked before we buy, and we help with that.